Customer5 min readLast updated 2026-08-09

Customer guides

How customers order food, pre-order, book, request catering, use Arena Live and QIUBBX Rewards (from 1% on food sold).

As a customer you can order from food businesses on QIUBBX, schedule pre-orders, book where available, run Smart Catering RFQs, shop during Arena Live, and earn QIUBBX Rewards starting at 1% of the food the seller sold — the same as your food purchase.

Start here

  • Order food — place a marketplace order
  • Grocery — everyday, bulk and wholesale kitchen goods
  • Pre-Order — plan ahead for a pickup or delivery slot
  • Booking — reserve when the kitchen offers it
  • Smart Catering — send an RFQ and compare quotes
  • Arena Live — watch and shop in the same session
  • Rewards — earn from 1% of the food the seller sold (your food purchase)
  • Order status, cancel and review — after you buy
An order is not confirmed until the payment system confirms the required payment status.
Refunds and cancellations depend on order status and transaction type. A refund is not automatic for every cancellation.

Ready to order?

Explore food on QIUBBX or open the app.

Explore food
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