Buyers cancel from Order Detail, not from the My Orders list card alone. You can cancel when the product allows it for the current status. Outcomes differ for marketplace, pre-order, booking and catering.
Cancel an unpaid order (To Pay)
- Open My Orders
Profile → My Orders, or Orders from the Food header.
- Open To Pay
Use the To Pay tab (or All) for orders that are placed but payment is not completed.
- Open Order Detail
Tap the order card (order number, shop name, amount). Cancel is on the detail screen.
- Cancel Order
On detail you may see both Pay Now and Cancel Order. Tap Cancel Order and confirm. Status becomes Cancelled.
Unpaid = no refund neededIf payment was never completed successfully, cancelling closes the order only. No refund request is required.
Paid cancel & later stages
- A cancellation does not always mean a refund
- Paid early cancel may open a refund path when allowed — not always instant
- Cancel is usually blocked once the kitchen is preparing, ready, out for delivery, or delivered
- Pre-order and catering may use different cancel windows
Do not assume every cancel refunds money. Check the status screen and policy for that order type.
If Cancel is missing or something looks wrong, open Support with your order number.
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