A dispute is for cases that need investigation — wrong items, quality issues, delivery problems or settlement questions that are not solved by a simple cancellation path.
How to raise one
- Gather evidence
Order ID, photos, timestamps and messages.
- Open dispute or support from the order/job
Use the in-app path tied to that transaction.
- Wait for review
Outcomes depend on facts, status and transaction-type rules.
A dispute does not guarantee a refund. Decisions are status-based and case-specific.
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