Incoming orders appear in your seller tools after payment reaches the required confirmation status. Act promptly so customers and riders get accurate ETAs.
Kitchen loop
- Review new orders
Confirm items, notes and fulfilment type.
- Accept or decline per policy
Follow platform and your operating rules.
- Prepare and mark ready
Update status so riders and customers stay informed.
- Hand over or complete pickup
Finish the order so settlement can proceed.
Do not start irreversible prep before payment confirmation for that order.
Run orders in FBOS
Accept, prepare and complete orders from your seller tools.