1. Introduction
This Policy describes cancellation and refund frameworks for QIUBBX Orders. Exact outcomes depend on Order status, fulfilment stage, order type (food, Pre-Order, RFQ, delivery) and investigation results.
2. Cancellations
- Before Seller acceptance: Customer may cancel under app rules; payment may be voided/refunded if already authorised
- After acceptance: cancellations may be limited; prepared food may reduce eligibility
- Seller cancellation: Customer may receive refund path depending on payment status
- Delivery-stage cancellation depends on Rider progress and product condition
3. Incorrect, Missing, Damaged or Quality Issues
Report promptly via in-app support with evidence where requested. QIUBBX may investigate with Seller/Rider data. Outcomes may include full refund, partial refund, replacement where supported, or rejection of ineligible claims.
4. Refund Methods & Timing
- Eligible refunds generally return via the original payment channel
- Partial refunds post as separate ledger lines; originals are not overwritten
- Processing time may depend on the payment provider and banking network
- Fraudulent or abusive refund claims may lead to account action
We do not guarantee a fixed bank-credit time for all refunds.
5. Disputes & Contact
- Support
- Internal review
- Formal complaint
- Provider / legal paths if needed
- support@qiubbx.com