LEGAL & TRUST · COMPLIANCE-001

Compliance & Trust

Our commitment to responsible, transparent and secure digital commerce.

Governance, compliance, fraud, transparency and reporting.

Version1.0
Effective10 August 2026
Last updated2026-08-10
JurisdictionMalaysia
StatusPUBLISHED
This document is in force and legally binding for users of QIUBBX websites, apps and related services in Malaysia. QIUBBX Technologies (M) Sdn. Bhd. may update this document; material changes will be published with a new version and effective date. Continued use after the effective date constitutes acceptance of the updated terms where applicable law permits.

QIUBBX Technologies (M) Sdn. Bhd. · All users and the public · privacy@qiubbx.com

Table of contents

1. Platform Governance

Compliance & Trust explains QIUBBX’s public commitment to responsible marketplace governance — not a claim of “100% certified compliant” for every regulation in every case.

Framework

QIUBBX maps requirements as policy → system → procedure → evidence. See the public Trust Centre for domains, control scores, data inventory and launch gates.

  • Marketplace governance
  • Seller compliance
  • Payment compliance
  • Account security
  • Fraud prevention
  • Content moderation

2. Seller, QBP & Payment Compliance

  • Sellers: registration, identity, food-related requirements, licences and continuous compliance
  • QBP: Code of Ethics, certification, training, KPI, attribution, anti-misrepresentation
  • Payments: Razorpay infrastructure with provider controls

3. Food Safety, Fraud & Prohibited Activities

  • Sellers must meet applicable food-safety expectations
  • Fraud prevention may use monitoring, verification, behavioural and payment risk signals
  • Prohibited: fraud, money laundering, identity abuse, fake orders, payment manipulation, illegal transactions

4. Fee Transparency

QIUBBX explains Buyer fees, Seller charges, QBP charges, payment processing, delivery charges and Rewards in separate pages so commercial roles are not mixed into a single misleading line.

5. Reporting & Enforcement

Users may report fraud, abuse, safety concerns, misleading information and compliance violations via support channels.

  1. Detection
  2. Review
  3. Investigation
  4. Action
  5. Appeal / resolution where applicable

6. Contact

  • support@qiubbx.com
  • https://qiubbx.com/compliance
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