Terms of Service

Last updated: 17 May 2026

Please read these Terms carefully before using QIUBBX. By accessing or using our services, you agree to these Terms.

1. Agreement to Terms

1.1 Legal Agreement

These Terms constitute a legally binding agreement between you and QIUBBX Technologies (M) Sdn Bhd ("QIUBBX", "we", "us", or "our").

1.2 Updates

We may modify these Terms. Material changes will be notified via email or in-app notice at least 30 days in advance where practicable.

1.3 Eligibility

You must be at least 13 years old. Users under 18 should have parental consent. By using our Services, you represent that you meet these requirements.

2. Accounts

2.1 Registration

Provide accurate information, keep credentials secure, and notify us of unauthorized access.

2.2 Account Deletion

Delete your account in-app (Profile → Settings → Delete Account) or at https://www.qiubbx.com/legal/account-deletion

3. Purchases and Payments (Buyers)

3.1 Platform Service Fee

Buyers pay a 4.5% platform service fee at checkout. This fee is shown before you confirm payment. It is not a commission deducted from seller earnings.

3.2 What the fee funds

Platform infrastructure, Arena live streaming, payments stack, Halal tools, security, support, and included QIA/QBI capabilities.

3.3 Payment methods

Cards, Apple Pay, Google Pay, and other methods shown at checkout. Payments are processed by PCI-DSS compliant providers.

4. Selling on QIUBBX (Merchants)

4.1 Zero commission on sales

QIUBBX does not take a percentage commission from your sale price or payout for standard marketplace sales. Your listed sale price is not reduced by a platform commission.

4.2 Other seller charges

Separate optional or product-specific fees (for example listing, subscription, or SKU-based services) may apply if you enroll in those products. Such fees are disclosed before you opt in and are not the buyer platform service fee.

4.3 Merchant obligations

Accurate listings, timely fulfillment, professional customer service, and compliance with applicable laws including Halal and consumer regulations.

5. QIA and QBI

QIA (QIUBBX Intelligence Assistant) and QBI (QIUBBX Business Intelligence) are included for standard buyer and seller use. Premium or enterprise features, if offered, will be disclosed separately.

6. Refunds and Returns

Return policies are set by merchants unless otherwise stated. Platform refunds may apply for fraud, non-delivery, or platform errors as described in-app.

7. Prohibited Conduct

You may not violate laws, infringe IP, post fraudulent content, harass others, or attempt to compromise platform security.

Violations may result in account suspension or termination.

8. Disclaimers and Limitation of Liability

Services are provided "as is" to the extent permitted by law. QIUBBX is a marketplace platform; merchants are responsible for their products and fulfillment unless stated otherwise.

9. Governing Law

These Terms are governed by the laws of Malaysia. Disputes are subject to the courts of Malaysia unless otherwise required by mandatory law.

10. Contact

support@qiubbx.com privacy@qiubbx.com merchant-support@qiubbx.com